What Is Unified Service Desk

The sidebar and the tabs are much of what s powerful here in the usd.

What is unified service desk.

Unified service desk for microsoft dynamics 365 provides a configuration based framework for quickly building agent applications for call centers. Usd is designed to work with dynamics 365 it is a configuration based framework aimed at building applications which can benefit contact centre agents. Learn about the new features in unified service desk 3 3 for microsoft dynamics. The unified service desk feature in dynamics 365 is the perfect way to ensure you are effectively optimizing your call center staffing levels.

Disparate complex lines of business to handle. A demo of how unified service desk for microsoft dynamics crm might be used in a contact centre environment. A clip showing how to use and configure notes within unified service desk for microsoft dynamics. Unified service desk usd is essentially a platform that enables all the above functionalities.

What is unified service desk. Unified service desk which is built using the user interface integration uii framework is designed as a series of adapters and modules that facilitate management of ui elements such as pages and dialogs automatic loading of related records agent scripting a configurable toolbar and so on. The unified service desk in its most basic configuration is an application panel in this case showing dynamics crm a side panel a series of tabs for relevant applications and a status bar. How call centers benefit from unified service desk.

You are expected to do more with less staffing resources than in the past. A quick demo of verification agent script described in my blog working. Usd is a configuration based framework that allows call centers to quickly build an agent application from crm internal external web resources and. You can see that post here.

Customers are savvy and not afraid to. Unified service desk 3 3 which includes unified interface apps support be. Extend crm with unified service desk if you already use microsoft dynamics crm you should consider extending it with microsoft s unified service desk usd for increased agent productivity. You may not be aware of unified service desk usd and the many advantages it can deliver.

You can aggregate customer information from different areas in microsoft dynamics 365 into a single desktop and get a 360 view of customer interactions.